Summer of 2010: I let Downeast Energy install switches (when they were hired to put in new valves for all the units), so I could turn off the furnace in the summer for heat but allow it to run for the hot water in my multi-family apartment building. They never gave me an estimate and it was very costly, but I never objected.
I thought I was getting a quality job done. Now after only one season of use, there is a problem with the first floor getting heat and they refuse - absolutely - to come look at the problem and stand behind their work. Although I am not a Downeast customer anymore because of the attitude I got from their credit manager when I was behind about $100 on my bill last year, I expected them to stand behind their work. What a shock.
Now I will tell all and sundry that they cannot be relied upon to do quality work - despite their exorbitant charges.
SHAME ON THEM! We have a right to expect better from companies like this.